1. Contact Support
Reach us at support@spendlensapp.com. Pick the channel below for faster routing.
General
Technical Support
App behavior, sync issues, crashes, feature questions.
Billing
Subscription Help
Plan changes, restore purchases, App Store billing questions.
Privacy
Data Requests
Export, correction, deletion, and privacy-rights requests.
| Request Type | Best Channel | Typical First Reply |
|---|---|---|
| Technical issue | Email with device + app version | 1 to 2 business days |
| Billing question | Email + Apple transaction context | 1 to 2 business days |
| Privacy/data request | Email from account address | 2 to 5 business days |
2. Before You Contact Us
Include these details in your first message to reduce back-and-forth and speed up resolution:
- What you were trying to do and what happened instead.
- Exact steps to reproduce the issue.
- Your iPhone model, iOS version, and Spendlens app version.
- Any screenshots or screen recordings (if safe to share).
- Your timezone and the approximate time the issue occurred.
3. Fast Troubleshooting Checklist
- Force close Spendlens and open it again.
- Confirm you are on a stable internet connection.
- Update Spendlens to the latest App Store version.
- Restart your device if the issue persists.
- Check iOS date/time settings are set automatically.
If the issue remains after these steps, contact support and include what you already tried.
4. Billing and Subscription Help
Spendlens subscriptions are managed by Apple. You can upgrade, downgrade, or cancel in Apple ID subscription settings.
- Open iPhone Settings → Apple ID → Subscriptions.
- Select Spendlens to manage your plan.
- Use Restore Purchases in-app if access appears out of sync.
For refund requests, Apple is the billing merchant and must process the request directly.
Request a refund from Apple · Manage App Store subscriptions
5. Privacy, Data, and Security
For data export, correction, or deletion requests, email support@spendlensapp.com and include the email tied to your Spendlens account.
For potential vulnerabilities, use subject line Security Report and include impact, reproduction steps, and any logs.
6. Frequently Asked Questions
How quickly will I hear back?
We typically respond within 1 to 2 business days. Complex billing or account-access issues can take longer when third-party verification is required.
Can you issue refunds directly?
No. All Spendlens subscriptions are billed by Apple through the App Store. Refund decisions and processing are handled by Apple.
How do I cancel or manage my subscription?
Open iPhone Settings, tap your Apple ID, then go to Subscriptions and select Spendlens. You can change plans or cancel auto-renew from there.
How do I request account deletion or data deletion?
Send a request to support@spendlensapp.com from your account email (or include it in the message). We may ask for ownership verification before processing.
I found a potential security issue. How should I report it?
Email support@spendlensapp.com with subject line 'Security Report'. Include reproduction steps, impact, and any relevant screenshots or logs.